We stand behind our products!

We think you’re going to love your products. However, if you aren’t completely satisfied with your purchase, you can return or exchange your item(s) within 60 days of purchase.

If it takes a little longer, we’ve got you covered. You can return your Violet Jordan for store credit up to one year after your original purchase.

To report a damaged product, quality or shipping issue, please contact our customer service team for assistance: help@violetjordan.com

Returns & Exchanges

Returns are refunded to the original payment method (original shipping costs are not refunded).

Exchanges ship free and are offered on products of equal value only. Only U.S. & Canadian orders are eligible for exchanges.
Returns and exchanges are processed promptly, usually within 3-5 business days of receipt.

If you purchased a Set, all products within the bundle must be returned—partial refunds will not be issued.

Products must be unused and in its original condition to be eligible for return.

Violet Jordan monitors return activity for abuse and reserves the right to limit returns or exchanges. All returns are subject to validation and approval at our sole discretion.

Ready to start a return or exchange?

Simply grab your order ID number (You can find it in your confirmation email or on the packing slip enclosed in your order package) and reach out to the Customer Service team at help@violetjordan.com including a photo(s) of the damaged item for assistance.

Damaged Items

If you received damaged merchandise, please retain the box, packaging and all contents. Contact us as soon as possible at help@violetjordan.com and include a photo(s) of the damaged item for assistance.

Order Cancellation & Modifications

We’ll process your orders promptly so it arrives as quickly as possible.

We will do our best to accommodate requests to cancel or modify an order within one hour after an order is placed; cancellations and modifications are not possible after an order has been processed.

For security purposes, we are unable to redirect a shipped parcel to a secondary shipping address. If a shipper is unable to complete delivery to the original shipping address provided, the parcel will be returned to the fulfillment center and processed as a return.

Promotions

We cannot retroactively apply a discount code to an order. The discount code must be entered at checkout to receive the current promotion or discount.

Discounts cannot be combined with other offers.